Delivery & Returns

Alpha strive to be better than the rest, that's why its essential you read and understand our delivery and returns policy. 

Delivery of goods
We aim to dispatch all in stock goods on the same day of ordering right up until 6pm. Full payment must be processed before this time.
As most of our range of goods are delivered on pallets by large tail lift lorries it is essential that you inform us of any issues that may affect the delivery of goods to the delivery address. If delivery cannot be made for whatever reason an additional charge may be charged to the customer for a second delivery attempt or change of vehicle. 
Many of our items are made to order, these items shall carry a longer lead time than in stock items, an estimated date of delivery shall be given within 1 working day of order confirmation then an exact date no less than 2 days before delivery. 

Return of Alpha delta brand goods
We are unique in the fact that we are so confident in our products that we offer a 14 day trial period where if at any point within the first 14 days you decide that you do not like our product then simply return it to us and you will be refunded the value of the goods less delivery. Palletised goods that are sold with "free delivery" will be charged at a flat rate of £42 plus vat as this is the minimum of what it costs us to ship the goods to you. 
If goods are returned damaged it is at our discretion the value the damage is calculated at. This value shall be deducted from the amount due to you. Please note than many other suppliers charge as much as 25% restocking charge, we will never charge a restocking fee unless its made to order goods. 

Return of made to order goods
Depending on the supplier some made to order goods may be returned some may not and some may carry a restocking charge. Please check the items specific delivery details and if doubt contact us on 01357 300559.

If goods arrive damaged
Goods do occasionally end up damaged in transit. It is your duty to inspect goods before signing to accept the goods. If the goods are damaged and you sign to accept them you are signing to accept liability for them. Please reject any damaged goods or sign for them as damaged.